Troubleshooting Focus Camera (FTM) system check failure on the NovaSeq 6000

A Focus Camera failure during the NovaSeq 6000 system checks can be caused by a transient instrument communication issue, or it can be indicative of an instrument hardware issue.

Troubleshooting steps:

• Perform a power cycle on the instrument.

  • For more information on power cycling, search for Knowledge Base article How to Power Cycle the NovaSeq 6000 System?

  • Note: Focus Camera test on system check will fail if it is performed immediately after a run failure. Power cycling the instrument is required to reset communication pathways.

• Repeat the system check after the power cycle. For additional details, search for Knowledge Base article How to perform system checks on the NovaSeq 6000?

• Contact Illumina Technical Support if the Focus Camera test fails after the power cycle.

For any feedback or questions regarding this article (Illumina Knowledge Article #2490), contact Illumina Technical Support [e-mail].