Troubleshooting Focus Camera (FTM) system check failure on the NovaSeq 6000
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A Focus Camera failure during the NovaSeq 6000 system checks can be caused by a transient instrument communication issue, or it can be indicative of an instrument hardware issue.
Troubleshooting steps:
Perform a power cycle on the instrument.
For more information on power cycling, search for Knowledge Base article How to Power Cycle the NovaSeq 6000 System?
Note: Focus Camera test on system check will fail if it is performed immediately after a run failure. Power cycling the instrument is required to reset communication pathways.
Repeat the system check after the power cycle. For additional details, search for Knowledge Base article How to perform system checks on the NovaSeq 6000?
Contact Illumina Technical Support if the Focus Camera test fails after the power cycle.
For any feedback or questions regarding this article (Illumina Knowledge Article #2490), contact Illumina Technical Support .