# MiniSeq Control Software v2.0 not able to display BaseSpace page on the MiniSeq

Users may see an error indicating that BaseSpace Sequence Hub is not available during run setup after upgrading to MiniSeq Control Software v2.0. This may be due to the "Private Domain" setting being checked in the BaseSpace Sequence Hub Configuration settings.

Basic and Professional accounts do not have a private domain, so having this setting marked will not allow BaseSpace to function appropriately. Only Enterprise accounts need to select and input private domain.

**To resolve this issue:**

Navigate to Manage Instrument > System Configuration > BaseSpace Sequence Hub Configuration, and uncheck the private domain setting.

\
\
\ <br>

|                                                                                                                                                                                                                                                                                                                                                                        |
| :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: |
| *For any feedback or questions regarding this article (Illumina Knowledge Article #3272), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000003272%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://knowledge.illumina.com/instrumentation/miniseq/instrumentation-miniseq-troubleshooting-list/000003272.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.