Flow cell is not detected error on the NextSeq 1000/2000
Last updated
Last updated
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Background: When starting a run, the NextSeq 1000/2000 can present an error that the "flow cell is not detected" despite a properly loaded flow cell.
To troubleshoot:
Investigate the flow cell seating and cleanliness.
Retry by reseating the flow cell.
Power cycle\* the system.
Confirm failure to recognize the flow cell persists through the power cycle.
\*For further information, see the Knowledge Base articles Power Cycling on the NextSeq 1000/2000 andPower Cycling on the NextSeq 1000/2000 Video.
If issue persists, prepare the requested information below and contact Illumina Technical Support for further guidance.
When reaching out to Illumina Technical Support, provide the following:
Control Software Logs: /usr /local/Illumina/Logs/nextseq1k2k-control-software
Service Software Logs: /usr /local/Illumina/Logs/nextseq1k2k-service-software
For any feedback or questions regarding this article (Illumina Knowledge Article #6639), contact Illumina Technical Support techsupport@illumina.com.
