Troubleshooting Issues during Instrument Shutdown on the NovaSeq X Series
Background
The NovaSeq X Series Control Software performs various checks to ensure that an instrument is safe to power down when a user attempts to shutdown the instrument. If any of these checks do not pass, the Control Software will often present the following Warning message to the User:
"Unable to proceed with shutdown because of ongoing processes"
If this errors message occurs, contact Illumina Technical Support.
For any feedback or questions regarding this article (Illumina Knowledge Article #9032), contact Illumina Technical Support techsupport@illumina.com.
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