Troubleshooting Issues during Instrument Shutdown on the NovaSeq X Series

Background

The NovaSeq X Series Control Software performs various checks to ensure that an instrument is safe to power down when a user attempts to shutdown the instrument. If any of these checks do not pass, the Control Software will often present the following Warning message to the User:

'Unable to proceed with shutdown because of ongoing processes'

If this errors message occurs, contact Illumina Tech Support.

For any feedback or questions regarding this article (Illumina Knowledge Article #9032), contact Illumina Technical Support [e-mail].