Troubleshooting Issues during Instrument Shutdown on the NovaSeq X Series

Background

The NovaSeq X Series Control Software performs various checks to ensure that an instrument is safe to power down when a user attempts to shutdown the instrument. If any of these checks do not pass, the Control Software will often present the following Warning message to the User:

'Unable to proceed with shutdown because of ongoing processes'

If this errors message occurs, contact Illumina Tech Supportarrow-up-right.

For any feedback or questions regarding this article (Illumina Knowledge Article #9032), contact Illumina Technical Support [email protected]envelope.

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