# Troubleshooting

Software > On Premises Software > Troubleshooting

* [BCL Convert software output files](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000005979)
* [Cannot specify ' with failed reads' with cbcl input data." error in bcl2fastq2](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000003571)
* [Considerations when using DRAGEN TruSight Oncology 500 Solid v2.1 Sample Sheet](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000007419)
* [DRAGEN TSO500 ctDNA v2.1.1 install fails or breaks existing DRAGEN TSO500 installation](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000008609)
* [DRAGEN installation failed due to lack of disk space in root volume](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000008926)
* [DRAGEN license information and installation](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000003834)
* [Download links for DRAGEN Reference genome FASTA files](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000007409)
* [Guidance regarding light seen from the DRAGEN v4 power supply when an unstable power cord is used](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000009610)
* [How to demultiplex an incomplete run using bcl2fastq2 and BCL Convert](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000003577)
* [How to troubleshoot barcode collision and not enough hamming distance errors when demultiplexing runs with BCL Convert and bcl2fastq2](https://knowledge.illumina.com/software/on-premises-software/software-on-premises-software-troubleshooting-list/000002326)