# Troubleshooting NovaSeq 6000 flow cell loading issues Video

Cleaning the flow cell and flow cell stage before loading can prevent and resolve most flow cell loading issues. Flow cell loading issues include vacuum issues, flow cell RFID issues, and consumable loading issues. This video describes best practices on how to prevent and resolve flow cell loading issues on the NovaSeq 6000.

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{% embed url="<https://www.youtube.com/watch?v=w0QLmN2JSDk&ab_channel=Illumina>" %}

Video length: 2:36 min

This information is also available in written form. For further information, search for Knowledge Base article **What should I do if the NovaSeq 6000 flow cell cannot be loaded during run setup?**

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #5612), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000005612%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


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