How to install TeamViewer QuickSupport on NextSeq 1000/2000

These instructions guide through TeamViewer installation, which may be required if TeamViewer is not installed at system installation or if TeamViewer becomes uninstalled from the system. These instructions are subject to change as TeamViewer is third-party software.

Step 1: To access the TeamViewer QS download page for Linux, navigate to the Illumina Share My Desktop webpage linked here and then select the link for Linux under the Using TeamViewer header.

Step 2: Select the .tar.gz button next to TeamViewer QuickSupport to download the compressed executable.

Step 3: Extract the contents of the file by right-clicking and selecting Open with Archive Manager.

Step 4: Select teamviewerqs folder and then select Extract.

Step 5: Navigate to the desktop to choose the extract location, and then select Extract.

Step 6: After the files extracted, open the folder on the desktop and double click teamviewer.desktop. This creates a TeamViewer QS shortcut within the folder.

Step 7: Drag the TeamViewer QS shortcut to the desktop. Launch the app to start using it.

Note: In the absence of a shortcut on the desktop, launch the app by double clicking on the “teamviewer” file within the teamviewerqs folder.

For any feedback or questions regarding this article (Illumina Knowledge Article #3149), contact Illumina Technical Support [e-mail].