> For the complete documentation index, see [llms.txt](https://knowledge.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list.md).

# Troubleshooting

Software > Cloud Software > Troubleshooting

* [BaseSpace and Proactive outage resource page](/software/cloud-software/software-cloud-software-troubleshooting-list/000007381.md)
* [DRAGEN Imputation App v 4.0.3 on BaseSpace](/software/cloud-software/software-cloud-software-troubleshooting-list/000007061.md)
* [Details about DRAGEN Metagenomics Kraken2 Database](/software/cloud-software/software-cloud-software-troubleshooting-list/000008424.md)
* [Emedgene troubleshooting information request form](/software/cloud-software/software-cloud-software-troubleshooting-list/000008955.md)
* [How to download files needed for Sequencing Analysis Viewer from BaseSpace using BaseSpace CLI](/software/cloud-software/software-cloud-software-troubleshooting-list/000006942.md)
* [Troubleshooting DRAGEN analysis error UMI processing is enabled but QNAME does not have UMI section](/software/cloud-software/software-cloud-software-troubleshooting-list/000008107.md)
* [Troubleshooting DRAGEN single cell RNA App UMI error in BaseSpace](/software/cloud-software/software-cloud-software-troubleshooting-list/000009852.md)
* [Troubleshooting Illumina Service Connector not connected for Window computer](/software/cloud-software/software-cloud-software-troubleshooting-list/000008566.md)
* [Troubleshooting emptying the trash in BaseSpace Sequence Hub](/software/cloud-software/software-cloud-software-troubleshooting-list/000007563.md)
* [Why an appsession API call may only returning a subset of datasets from BaseSpace](/software/cloud-software/software-cloud-software-troubleshooting-list/000007567.md)


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