Troubleshooting

Software > Cloud Software > Troubleshooting

• BaseSpace Command Line Interface upload failure with request signature error

• BaseSpace and Proactive outage resource page

• Creating custom reference genomes (non human) to use with DRAGEN apps on BaseSpace Sequence Hub

• DRAGEN Imputation App v 4.0.3 on BaseSpace

• Details about DRAGEN Metagenomics Kraken2 Database

• Emedgene troubleshooting information request form

• How to demultiplex mixed libraries on the same lane in BaseSpace

• How to download files needed for Sequencing Analysis Viewer from BaseSpace using BaseSpace CLI

• How to recover a BaseSpace password reset email

• How to restart Universal Copy Service when a run is stuck uploading to BaseSpace Sequence Hub

• How to review bsshoutput.json to assess BaseSpace file project mapping from Instrument Autolaunch Analysis

• Requirements for uploading FASTQ Files to BaseSpace via web interface

• Troubleshooting "Failed to validate certificate" error when launching IGV BaseSpace Application

• Troubleshooting BCLConvert showing Read 1 Cycles 0 and QC Status Failed

• Troubleshooting DRAGEN analysis error UMI processing is enabled but QNAME does not have UMI section

• Troubleshooting DRAGEN single cell RNA App UMI error in BaseSpace

• Troubleshooting Illumina Service Connector not connected for Window computer

• Troubleshooting emptying the trash in BaseSpace Sequence Hub

• Understanding how instrument autolaunch analysis maps to BaseSpace projects

• What to do if a BaseSpace analysis is stuck or stalled running

• Why an appsession API call may only returning a subset of datasets from BaseSpace