# Troubleshooting

Software > Cloud Software > Troubleshooting

* [BaseSpace and Proactive outage resource page](/software/cloud-software/software-cloud-software-troubleshooting-list/000007381.md)
* [DRAGEN Imputation App v 4.0.3 on BaseSpace](/software/cloud-software/software-cloud-software-troubleshooting-list/000007061.md)
* [Details about DRAGEN Metagenomics Kraken2 Database](/software/cloud-software/software-cloud-software-troubleshooting-list/000008424.md)
* [Emedgene troubleshooting information request form](/software/cloud-software/software-cloud-software-troubleshooting-list/000008955.md)
* [How to demultiplex mixed libraries on the same lane in BaseSpace](/software/cloud-software/software-cloud-software-troubleshooting-list/000002853.md)
* [How to download files needed for Sequencing Analysis Viewer from BaseSpace using BaseSpace CLI](/software/cloud-software/software-cloud-software-troubleshooting-list/000006942.md)
* [How to recover a BaseSpace password reset email](/software/cloud-software/software-cloud-software-troubleshooting-list/000003658.md)
* [How to restart Universal Copy Service when a run is stuck uploading to BaseSpace Sequence Hub](/software/cloud-software/software-cloud-software-troubleshooting-list/000001808.md)
* [How to review bsshoutput.json to assess BaseSpace file project mapping from Instrument Autolaunch Analysis](/software/cloud-software/software-cloud-software-troubleshooting-list/000008916.md)
* [Requirements for uploading FASTQ Files to BaseSpace via web interface](/software/cloud-software/software-cloud-software-troubleshooting-list/000001313.md)
* [Troubleshooting "Failed to validate certificate" error when launching IGV BaseSpace Application](/software/cloud-software/software-cloud-software-troubleshooting-list/000007890.md)
* [Troubleshooting DRAGEN analysis error UMI processing is enabled but QNAME does not have UMI section](/software/cloud-software/software-cloud-software-troubleshooting-list/000008107.md)
* [Troubleshooting DRAGEN single cell RNA App UMI error in BaseSpace](/software/cloud-software/software-cloud-software-troubleshooting-list/000009852.md)
* [Troubleshooting Illumina Service Connector not connected for Window computer](/software/cloud-software/software-cloud-software-troubleshooting-list/000008566.md)
* [Troubleshooting demultiplexing issues using BaseSpace Sequence Hub and bcl2fastq2 v2.17+](/software/cloud-software/software-cloud-software-troubleshooting-list/000002875.md)
* [Troubleshooting emptying the trash in BaseSpace Sequence Hub](/software/cloud-software/software-cloud-software-troubleshooting-list/000007563.md)
* [Understanding how instrument autolaunch analysis maps to BaseSpace projects](/software/cloud-software/software-cloud-software-troubleshooting-list/000008915.md)
* [What to do if a BaseSpace analysis is stuck or stalled running](/software/cloud-software/software-cloud-software-troubleshooting-list/000007380.md)
* [Why an appsession API call may only returning a subset of datasets from BaseSpace](/software/cloud-software/software-cloud-software-troubleshooting-list/000007567.md)


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