# Troubleshooting

Software > Cloud Software > Troubleshooting

* [BaseSpace and Proactive outage resource page](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000007381)
* [DRAGEN Imputation App v 4.0.3 on BaseSpace](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000007061)
* [Details about DRAGEN Metagenomics Kraken2 Database](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000008424)
* [Emedgene troubleshooting information request form](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000008955)
* [How to demultiplex mixed libraries on the same lane in BaseSpace](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000002853)
* [How to download files needed for Sequencing Analysis Viewer from BaseSpace using BaseSpace CLI](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000006942)
* [How to recover a BaseSpace password reset email](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000003658)
* [How to restart Universal Copy Service when a run is stuck uploading to BaseSpace Sequence Hub](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000001808)
* [How to review bsshoutput.json to assess BaseSpace file project mapping from Instrument Autolaunch Analysis](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000008916)
* [Requirements for uploading FASTQ Files to BaseSpace via web interface](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000001313)
* [Troubleshooting "Failed to validate certificate" error when launching IGV BaseSpace Application](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000007890)
* [Troubleshooting DRAGEN analysis error UMI processing is enabled but QNAME does not have UMI section](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000008107)
* [Troubleshooting DRAGEN single cell RNA App UMI error in BaseSpace](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000009852)
* [Troubleshooting Illumina Service Connector not connected for Window computer](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000008566)
* [Troubleshooting demultiplexing issues using BaseSpace Sequence Hub and bcl2fastq2 v2.17+](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000002875)
* [Troubleshooting emptying the trash in BaseSpace Sequence Hub](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000007563)
* [Understanding how instrument autolaunch analysis maps to BaseSpace projects](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000008915)
* [What to do if a BaseSpace analysis is stuck or stalled running](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000007380)
* [Why an appsession API call may only returning a subset of datasets from BaseSpace](https://knowledge.illumina.com/software/cloud-software/software-cloud-software-troubleshooting-list/000007567)