How to enable/disable Illumina Proactive on the MiniSeq
Last updated
Last updated
© 2023 Illumina, Inc. All rights reserved. All trademarks are the property of Illumina, Inc. or their respective owners. Trademark information: illumina.com/company/legal.html. Privacy policy: illumina.com/company/legal/privacy.html
Proactive is an optional tool that enables remote troubleshooting for Illumina Technical Support, streamlining data transfer and decreasing the time to resolution for instrument or run issues. Enable Proactive through the MiniSeq Control Software, as detailed below.
Windows 7: * From the menu on the Home Screen, select System Configurations.
Select Analysis Configuration.
Select Send Instrument Performance Data to Illumina from the BaseSpace tab.
To disable Proactive, de-select Send Instrument Performance Data to Illumina in the same tab.
Windows 10:
From the menu on the Home Screen, select Manage Instrument.
Select System Customization.
Select Send Instrument Performance Data to Illumina.
To disable Proactive, de-select Send Instrument Performance Data to Illumina in the same tab.
For any feedback or questions regarding this article (Illumina Knowledge Article #2549), contact Illumina Technical Support techsupport@illumina.com.
