> For the complete documentation index, see [llms.txt](https://knowledge.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.illumina.com/instrumentation/miniseq/instrumentation-miniseq-reference_material-list/000002549.md).
# How to enable/disable Illumina Proactive on the MiniSeq
Proactive is an optional tool that enables remote troubleshooting for Illumina Technical Support, streamlining data transfer and decreasing the time to resolution for instrument or run issues. Enable Proactive through the MiniSeq Control Software, as detailed below.
**Windows 7**: \* From the menu on the Home Screen, select **System Configurations**.
* Select **Analysis Configuration**.
* Select **Send Instrument Performance Data to Illumina** from the BaseSpace tab.
To disable Proactive, de-select **Send Instrument Performance Data to Illumina** in the same tab.
**Windows 10**:
* From the menu on the Home Screen, select **Manage Instrument**.
* Select **System Customization**.
* Select **Send Instrument Performance Data to Illumina**.
To disable Proactive, de-select **Send Instrument Performance Data to Illumina** in the same tab.
**Additional Resources:**
[Illumina Proactive Webpage](https://www.illumina.com/services/instrument-services-training/product-support-services/instrument-monitoring.html)\
[Illumina Proactive Frequently Asked Questions](https://www.illumina.com/content/dam/illumina-marketing/documents/products/other/illumina-proactive-faq-c-970-2019-004.pdf)\
[Illumina Product Security Portal](https://support.illumina.com/product-security-portal.html)
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| *For any feedback or questions regarding this article (Illumina Knowledge Article #2549), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000002549%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |
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