Mitigating Instrument Platform Services Errors on the MiSeq i100 Series
Last updated
Was this helpful?
Last updated
Was this helpful?
Background
The Control Software on the MiSeq i100 Series establishs a connection between the user-facing control computer and the internal compute engine that manages data processing. If this connection is not established successfully, the Control Software presents the following error:
There was a problem with instrument platform services. You can try to restart the control software, or shutdown and restart the instrument.
If this issue presents, select Restart Application to restart the Control Software and allow the Software to re-establish the connection between the two computers.
Do NOT select Shut down as this can frequently result in the issue persisting. If the issue persists after selecting Restart Application, contact .
For any feedback or questions regarding this article (Illumina Knowledge Article #9545), contact Illumina Technical Support .
