Troubleshooting Stalled Cloud Login Screen on the MiSeq i100 Series
Background
The MiSeq i100 Control Software allows users to leverage either BaseSpace or local Control Software accounts to login to the instrument. If the instrument is configured to upload run data to BaseSpace, the default behavior is to load the Cloud login screen before the local login. If the network connection is disrupted or the instrument is disconnected from the internet, the Cloud Login screen can stall and prevent user login.
Troubleshooting Actions
Mitigation for Temporary Network Outages
If the instrument is expected to have an internet connection but the connection is temporarily disrupted, the Control Software will attempt to load the Cloud Login screen instead of the Local Login option, temporarily preventing user access.
If the Cloud Login screen fails to load, disconnect the ethernet cable from the LAN1 connection on the back of the instrument.
Wait 5 minutes, then use the Local Sign-in option to login to the Control Software
Once network connectivity is restored, plug in the ethernet cable into LAN1 to restore network connectivity on instrument.
Resolution Actions for Disconnected Instruments
If the instrument is not expected to connect to the internet or upload data to BaseSpace or Proactive, see the following actions to turn off Cloud connectivity options.
If the Cloud Login screen fails to load, disconnect the ethernet cable from the LAN1 connection on the back of the instrument.
Wait 5 minutes, then use the Local Sign-in option to login to the Control Software using a local Administrator user.
From the Control Software Home screen, select the dropdown menu in the top-left corner, then select Settings.
Select Cloud Settings.
On the right, de-select any options for Cloud Monitoring or Cloud Storage.
On the left, de-select the option to upload instrument health metrics to Illumina.
Select Save.
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