Troubleshooting a Software Shutdown Issue Warning on the NextSeq 500/550 with NCS 4.0.X
Last updated
Last updated
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The following message can appear when shutting down or restarting the NextSeq 500/550. This can be related to having Proactive enabled.
Software shutdown issue(s): Data from the previous sequencing run is being sent to persistent storage. Select Cancel to wait for the transfer to finish. Do you want to proceed?
Troubleshooting steps:
If the instrument not connected to the internet, disable Proactive monitoring as follows:
Navigate to the NextSeq Control Software.
Select System Settings.
Deselect the option Send Instrument Performance Data to Illumina.
If all runs have completed transfer and/or upload, apply instructions found in the following article: Troubleshooting a NextSeq 500/550 NextSeq Control Software (NCS) v4.0+ UCS error.
If the most recent run is still being transferred and/or uploaded, it is acceptable to select Proceed and ignore the message.
If run data had not finished copying, Universal Copy Service (UCS) will continue process after instrument has been restarted.
Note: This warning will have no impact on run quality or performance.
For any feedback or questions regarding this article (Illumina Knowledge Article #2449), contact Illumina Technical Support techsupport@illumina.com.
