How To Enable/Disable Illumina Proactive on iSeq 100
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By connecting the instrument to Illumina Proactive, Illumina is alerted to failure risks before those risks affect a run. The Illumina Service and Support team analyzes instrument performance data, troubleshoots if needed, and works with users to schedule any required maintenance.
To enable Proactive for iSeq 100 instruments operating on Control software v3.0 +: * From the menu on Home Screen, select System Settings.
From the Settings Screen, there are two options "Set Up Manually" and "Use Express Settings" at the bottom of the page.
Selecting the option Set Up Manually redirects to the Illumina Proactive Support setting screen. - Select the check box to "Turn on Illumina Proactive Support" and select Next at the bottom of the page.
Adjust the next settings for "Run Monitoring, Analysis, and Collaboration" and "Local Run Manager" if necessary. Once everything is set, proceed by selecting the Next option at the bottom of each page.
From the Settings Review Screen, select Save at the bottom of the page.
The system saves the modifications. Once complete, select Exit at the bottom of the page.
Selecting the option Use Express Settings redirects to the "Localized Settings" setting screen. - Select the region and the cloud-based private domain, if required. Select Next at the bottom of the page.
From the Settings Review Screen, select Save at the bottom of the page.
The system saves the modifications. Once complete, select Exit at the bottom of the page.
To disable Proactive, select "Set Up Manually" and uncheck the box for "Turn on Illumina Proactive Support." Then, proceed with the same next steps as the Proactive activation.
For any feedback or questions regarding this article (Illumina Knowledge Article #2292), contact Illumina Technical Support techsupport@illumina.com.
