Troubleshooting "TEC2SERVO unrecognize char" error during MiSeq Control Software initialization
Last updated
Last updated
© 2023 Illumina, Inc. All rights reserved. All trademarks are the property of Illumina, Inc. or their respective owners. Trademark information: illumina.com/company/legal.html. Privacy policy: illumina.com/company/legal/privacy.html
Users in MiSeq instrument system language set to language other than English, may encounter MiSeq Control Software (MCS) initialization failure due to Y motor error.
Example of error may include: The FPGA reported an error while executing command "TEC2SERVO 0 R 1 225000000"
This error is caused by the incorrect regional settings in Windows. Regional format must be set as English (United States) at all times.
To change the regional format settings: In Windows 10
Select Start, then select Control Panel.
Select Change date, time, or number formats.
The Region dialog box appears.
On the Formats tab, select English (United States) from the drop-down list.
In Windows 7 1. Select Start, then select Control Panel. 2. Select Clock, Language, and Region, then select Regional and Language Options. 3. The Regional and Language Options dialog box appears. 4. On the Formats tab, select English (United States) from the drop-down list.
For any feedback or questions regarding this article (Illumina Knowledge Article #2865), contact Illumina Technical Support techsupport@illumina.com.
