Troubleshooting

Instrumentation > General > Troubleshooting

• AWS deprecation of TLS below v1.2 & impact to instruments connecting to Illumina Connected Services

• Failed to load BaseSpace Cloud API URL from configuration error on the NextSeq 500/550 and MiniSeq

• How to Troubleshoot a "no base calls are available for its lane(s)" error in Local Run Manager

• How to change sbsuser credential from sbsadmin account on Windows instruments

• How to requeue analysis using only an index 2 (i5) read

• How to safely remove or eject external hard drives on Illumina platforms with Windows 10

• How to troubleshoot a Database Backup Secret has not been set warning in Local Run Manager

• How to troubleshoot unable to find patterned fiducials errors on the HiSeq 3000/4000 platforms

• Investigating Network Data Copy Performance from Illumina Products on Linux OS

• Mitigation of the 'Follina' vulnerability in Microsoft Support Diagnostic Tool (MSDT)

• Optimizing Cluster Density Support Webinar Video

• Plotting %Occupied by %PF to optimize loading for the NovaSeq X Series, MiSeq i100 Series, NovaSeq 6000, and iSeq 100

• Supported versions of Server Message Block (SMB) on Illumina Platforms

• Troubleshooting "Failed to communicate with RTA after 4 attempts" on the MiniSeq or NextSeq 500/550

• Troubleshooting 'Recipe file does not exist at' errors when setting up 1.5B runs on the NovaSeq X Plus

• Troubleshooting BaseSpace connectivity issues on sequencing instruments

• Troubleshooting Blue Screen errors related to the CrowdStrike update

• Troubleshooting Control Software stuck "Waiting for Safe State" on MiniSeq and NextSeq 500/550

• Troubleshooting HTTP 503 Error when trying to access LRM after a Windows Credential Update

• Troubleshooting Issues during Instrument Shutdown on the NovaSeq X Series

• Troubleshooting Runs not Uploading to Cloud on the NovaSeq X and MiSeq i100 Series

• Troubleshooting Windows OS Crashes or Blue Screen Errors on Illumina Instruments

• Troubleshooting low disk space issues in the /var/log/ volume on NextSeq 1000/2000 and NovaSeq X/X Plus

• Troubleshooting unable to login to Windows based sequencing system