> For the complete documentation index, see [llms.txt](https://knowledge.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.illumina.com/instrumentation/general/instrumentation-general-troubleshooting-list.md).

# Troubleshooting

Instrumentation > General > Troubleshooting

* [How To Power Cycle NextSeq 1000/2000 Video](/instrumentation/general/instrumentation-general-troubleshooting-list/000005552.md)
* [How to Troubleshoot "Local Run Manager Error - Row was updated or deleted" error on the NextSeq 500/550](/instrumentation/general/instrumentation-general-troubleshooting-list/000007036.md)
* [How to change sbsuser login credentials from the sbsadmin account on Windows instruments](/instrumentation/general/instrumentation-general-troubleshooting-list/000006201.md)
* [How to requeue analysis using only an index 2 (i5) read](/instrumentation/general/instrumentation-general-troubleshooting-list/000008023.md)
* [How to resolve Network Connection warnings during Pre-Run Checks on the NovaSeq X Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000008308.md)
* [How to restart Universal Copy Service when a run is stuck as uploading to BaseSpace Sequence Hub](/instrumentation/general/instrumentation-general-troubleshooting-list/000001808.md)
* [How to safely remove or eject external hard drives on Illumina platforms with Windows 10](/instrumentation/general/instrumentation-general-troubleshooting-list/000005658.md)
* [How to troubleshoot a "no base calls are available for its lane(s)" error in Local Run Manager](/instrumentation/general/instrumentation-general-troubleshooting-list/000009398.md)
* [How to troubleshoot a Database Backup Secret has not been set warning in Local Run Manager](/instrumentation/general/instrumentation-general-troubleshooting-list/000009146.md)
* [How to troubleshoot spent reagent cartridge not detected on NextSeq 500/550](/instrumentation/general/instrumentation-general-troubleshooting-list/000001689.md)
* [How to troubleshoot unable to measure flow rate errors on the MiSeq](/instrumentation/general/instrumentation-general-troubleshooting-list/000001431.md)
* [How to troubleshoot “A component failed during sequencing” error during a Cloud Outage on the NovaSeq 6000](/instrumentation/general/instrumentation-general-troubleshooting-list/000009026.md)
* [NovaSeq 6000 Control Software (NVCS) initialization failed at 93% (NVCS 1.7) or 92% (NVCS 1.5, 1.6)](/instrumentation/general/instrumentation-general-troubleshooting-list/000001855.md)
* [Optimizing Cluster Density Support Webinar Video](/instrumentation/general/instrumentation-general-troubleshooting-list/000007982.md)
* [Re-use of Sequencing Consumables after Pre-Run Check Failures](/instrumentation/general/instrumentation-general-troubleshooting-list/000009623.md)
* [Supported versions of Server Message Block (SMB) on Illumina Platforms](/instrumentation/general/instrumentation-general-troubleshooting-list/000006374.md)
* [System error detected please power cycle and perform system checks error on the iSeq 100](/instrumentation/general/instrumentation-general-troubleshooting-list/000001367.md)
* [Troubleshooting "Failed to communicate with RTA after 4 attempts" on the MiniSeq or NextSeq 500/550](/instrumentation/general/instrumentation-general-troubleshooting-list/000009020.md)
* [Troubleshooting "Insufficient Resource Permissions" when uploading runs with BaseSpace CLI](/instrumentation/general/instrumentation-general-troubleshooting-list/000003377.md)
* [Troubleshooting 'A configuration file cannot be assessed' Warnings during Pre-Run Checks on the NovaSeq X Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000009365.md)
* [Troubleshooting 'Installation failure. Check installed software and try again.' error](/instrumentation/general/instrumentation-general-troubleshooting-list/000007861.md)
* [Troubleshooting 'Insufficient memory to continue the execution of the program' errors on the NovaSeq X Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000008636.md)
* [Troubleshooting 'libminizip.so.1 not found' errors when trying to start TeamViewer QuickSupport on NextSeq 1000/2000](/instrumentation/general/instrumentation-general-troubleshooting-list/000010194.md)
* [Troubleshooting 'mount' Errors when Networking NextSeq 1000/2000 Instruments](/instrumentation/general/instrumentation-general-troubleshooting-list/000006964.md)
* [Troubleshooting BaseSpace Connectivity Issues on Illumina Sequencing Instruments](/instrumentation/general/instrumentation-general-troubleshooting-list/000002250.md)
* [Troubleshooting Bit Error on the NextSeq 500/550 and MiniSeq](/instrumentation/general/instrumentation-general-troubleshooting-list/000006684.md)
* [Troubleshooting Control Software stuck "Waiting for Safe State" on MiniSeq and NextSeq 500/550](/instrumentation/general/instrumentation-general-troubleshooting-list/000008474.md)
* [Troubleshooting Flow Cell Vacuum Failed to Engage on the NovaSeq X Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000009297.md)
* [Troubleshooting Green LED Failed polling LED status error on MiSeq](/instrumentation/general/instrumentation-general-troubleshooting-list/000005382.md)
* [Troubleshooting HTTP 503 Error when trying to access LRM after a Windows Credential Update](/instrumentation/general/instrumentation-general-troubleshooting-list/000005988.md)
* [Troubleshooting Issues during Instrument Shutdown on the NovaSeq X Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000009032.md)
* [Troubleshooting Issues with Allocating Disk Space during Pre-Run Checks on the NovaSeq X Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000009383.md)
* [Troubleshooting LRM error "Valid index kit must be provided for the selected library prep kit"](/instrumentation/general/instrumentation-general-troubleshooting-list/000003876.md)
* [Troubleshooting Lane Pump Errors on the MiSeq](/instrumentation/general/instrumentation-general-troubleshooting-list/000001446.md)
* [Troubleshooting Local Run Manager Notification ‘Universal Copy Service does not use the same user’](/instrumentation/general/instrumentation-general-troubleshooting-list/000007839.md)
* [Troubleshooting MiSeq Read 2 low intensity and quality scores](/instrumentation/general/instrumentation-general-troubleshooting-list/000006633.md)
* [Troubleshooting Reagent Compartment Doors Failing to Unlock on the NovaSeq X Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000009121.md)
* [Troubleshooting Runs not Uploading to Cloud on the NovaSeq X and MiSeq i100 Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000009461.md)
* [Troubleshooting SIPDOWN Errors on the MiSeq](/instrumentation/general/instrumentation-general-troubleshooting-list/000001456.md)
* [Troubleshooting Stalled Secondary Analyses Onboard the MiSeq i100 Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000009386.md)
* [Troubleshooting Touch Screen Not Responding on the MiSeq i100 Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000009443.md)
* [Troubleshooting Windows OS Crashes or Blue Screen Errors on Illumina Instruments](/instrumentation/general/instrumentation-general-troubleshooting-list/000001447.md)
* [Troubleshooting a blank BaseSpace screen or The request timestamp is in the future during run setup](/instrumentation/general/instrumentation-general-troubleshooting-list/000007471.md)
* [Troubleshooting blank BaseSpace login screen during run setup for Windows 10 instruments (MiSeq, MiniSeq, NextSeq 500/550 and Novaseq 6000)](/instrumentation/general/instrumentation-general-troubleshooting-list/000003666.md)
* [Troubleshooting low disk space issues in the /var/log/ volume on NextSeq 1000/2000 and NovaSeq X Series](/instrumentation/general/instrumentation-general-troubleshooting-list/000006273.md)
* [Troubleshooting spent reagent cartridge is full on the NextSeq 500/550](/instrumentation/general/instrumentation-general-troubleshooting-list/000001392.md)
* [Troubleshooting unable to login to Windows based sequencing system](/instrumentation/general/instrumentation-general-troubleshooting-list/000006307.md)
* [What to do if the NovaSeq 6000 flow cell cannot be loaded during run setup?](/instrumentation/general/instrumentation-general-troubleshooting-list/000003277.md)


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