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Troubleshooting

Instrumentation > General > Troubleshooting
​AWS deprecation of TLS below v1.2 & impact to instruments connecting to Illumina Connected Services​
​Failed to load BaseSpace Cloud API URL from configuration error on the NextSeq 500/550 and MiniSeq​
​How to change sbsuser credential from sbsadmin account on Windows instruments​
​How to safely remove or eject external hard drives on Illumina platforms with Windows 10​
​How to troubleshoot unable to find patterned fiducials errors on the HiSeq 3000/4000 platforms​
​Investigating Network Data Copy Performance from Illumina Instruments​
​Mitigation of the 'Follina' vulnerability in Microsoft Support Diagnostic Tool (MSDT)​
​Optimizing Cluster Density Support Webinar Video​
​Plotting %Occupied by %PF to optimize loading for the NovaSeq X/X Plus, NovaSeq 6000, and iSeq 100​
​Supported versions of Server Message Block (SMB) on Illumina Platforms​
​Troubleshooting BaseSpace connectivity issues on sequencing instruments​
​Troubleshooting Control Software stuck "Waiting for Safe State" on MiniSeq and NextSeq 500/550​
​Troubleshooting HTTP 503 Error when trying to access LRM after a Windows Credential Update​
​Troubleshooting Windows OS Crashes or Blue Screen Errors on Illumina Instruments​
​Troubleshooting low disk space issues in the /var/log/ volume on NextSeq 1000/2000 and NovaSeq X/X Plus​
​Troubleshooting unable to login to Windows based sequencing system​
Last modified 11d ago