Illumina Knowledge

Illumina Knowledge is a repository of 1325 FAQs, troubleshooting articles and reference material for Illumina products and workflows, covering all Illumina Microarrays and every stage of Sequencing.

Use the navigation bar on the left of the page to find areas of interest and content types, use the search function at the top right to query keywords.

What's New

• Can a NextSeq 1000/2000 reagent cartridge be used if the foil packaging has been pierced? (April 26, 2024)

• NextSeq 1000/2000 XLEAP SBS Cartridge Preparation Video (April 26, 2024)

• Troubleshooting install package integrity check failed during NextSeq 1000/2000 upgrade to v1.7 (April 26, 2024)

• Troubleshooting no DRAGEN License after installing DRAGEN BCL Convert 4.2 (April 26, 2024)

• XStain glass back plate care recommendations for Infinium EX Assays (April 26, 2024)

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Announcements

• Check out our NEW section for Instrument Administration. Here you can find FAQs for credential management and networking your instrument. (May 17, 2023)

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Check out the MiSeq™ and NextSeq™ 500/500 Companions!

The MiSeq and NextSeq 500/550 Companions are your step-by-step guide and training resource for run preparation, run setup, instrument maintenance, instrument troubleshooting, and links to online tools and resources.