# How to enable/disable Illumina Proactive on NextSeq 500/550
By connecting the instrument to Illumina Proactive, Illumina will be alerted to failure risks before they affect a run. The Illumina Service and Support team will analyze instrument performance data, troubleshoot if needed, and work with users to schedule any required maintenance.
**To enable Proactive for NextSeq 500/550 instruments operating on Windows 7:** \* From the menu on Home Screen, select **Manage Instrument**.
* Select **System Configuration**, followed by **BaseSpace Configuration**.
* Move past the Analysis tab and select **Send Instrument Performance Data to Illumina** from the BaseSpace tab.
To disable Proactive, de-select **Send Instrument Performance Data to Illumina** in the same tab.
**To enable Proactive for NextSeq 500/550 instruments operating on Windows 10/NextSeq Control Software (NCS) 4.0+:**\* From the menu on Home Screen of NCS, select **Manage Instrument**. 
* Select **System Customization**. 
* Select **Send Instrument Performance Data to Illumina** if on **NCS 4.0** or **4.1**. 
* Select **Proactive Support (requires an internet connection)** if on **NCS 4.2**. 
To disable Proactive, de-select **Send Instrument Performance Data to Illumina** if on **NCS 4.0/4.1** or **Proactive Support (requires an internat connection)** if on **NCS 4.2**.
### **Additional Resources**
* [Illumina Proactive Webpage](https://www.illumina.com/services/instrument-services-training/product-support-services/instrument-monitoring.html)
* [Illumina Proactive Technical Note](https://www.illumina.com/downloads/illumina-proactive-technical-note-m-gl-01092.html)
* [Illumina Proactive Frequently Asked Questions](https://www.illumina.com/content/dam/illumina-marketing/documents/products/other/illumina-proactive-faq-c-970-2019-004.pdf)
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| *For any feedback or questions regarding this article (Illumina Knowledge Article #2550), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000002550%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |
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