How to enable/disable Illumina Proactive on NextSeq 500/550

By connecting the instrument to Illumina Proactive, Illumina will be alerted to failure risks before they affect a run. The Illumina Service and Support team will analyze instrument performance data, troubleshoot if needed, and work with users to schedule any required maintenance.

To enable Proactive for NextSeq 500/550 instruments operating on Windows 7: * From the menu on Home Screen, select Manage Instrument.

  • Select System Configuration, followed by BaseSpace Configuration.

  • Move past the Analysis tab and select Send Instrument Performance Data to Illumina from the BaseSpace tab.

To disable Proactive, de-select Send Instrument Performance Data to Illumina in the same tab.

To enable Proactive for NextSeq 500/550 instruments operating on Windows 10/NextSeq Control Software (NCS) 4.0+:* From the menu on Home Screen of NCS, select Manage Instrument.

  • Select System Customization.

  • Select Send Instrument Performance Data to Illumina if on NCS 4.0 or 4.1.

  • Select Proactive Support (requires an internet connection) if on NCS 4.2.

To disable Proactive, de-select Send Instrument Performance Data to Illumina if on NCS 4.0/4.1 or Proactive Support (requires an internat connection) if on NCS 4.2.

Additional Resources

For any feedback or questions regarding this article (Illumina Knowledge Article #2550), contact Illumina Technical Support [email protected].

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