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Troubleshooting Cannot get Value value (type Boolean) errors on the MiSeq

MiSeq users may encounter the following error on their screen during a MiSeq run or after run completion.

Typically this error appears once the last cycle completes but before post-run analysis begins when using Local Run Manager. This error does not impact run performance.

Troubleshooting steps:

  1. Acknowledge the error to gain access to the control software.

  2. Power Cycle the instrument. Guidance for a power cycle may be found in the MiSeq Product Documentation.

  3. If the instrument fails to re-initialize or the run does not appear complete after power cycling, contact Illumina Technical Support.

For any feedback or questions regarding this article (Illumina Knowledge Article #8532), contact Illumina Technical Support techsupport@illumina.com.

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