Troubleshooting a MiSeq "Consecutive Camera Failure Limit has been Exceeded for this Run" error

The Consecutive camera failure limit has been exceeded for this run error reported on MiSeq Control Software (MCS) v4.0 and higher is a generic error message related to any hardware involved with the execution of the tile scan.

Error message in MCS v4.0:

"Consecutive camera failure limit has been exceeded for this run. The run is being aborted. Contact Technical Support."

In order to effectively troubleshoot this error message, send the following files by email to Illumina Technical Support (TS) at [e-mail] for evaluation and the next steps.

From within D:\Illumina\MiSeqTemp<run folder>, collect files: InterOp folder Logs folder RunParameters.xml RunInfo.xml SampleSheet.csv

Once these files have been provided do the following:

• Power cycle the instrument.

  • For further information about power cycling the MiSeq, search Knowledge Article How to shut down or power cycle the MiSeq.

• Perform a manual post-run wash and wait for further guidance from Technical Support.

  • For further information about performing manual washes on the MiSeq, search Knowledge Article Wash best practices for the MiSeq.

For any feedback or questions regarding this article (Illumina Knowledge Article #5566), contact Illumina Technical Support [e-mail].