How to retrieve the DRAGEN (FPGA) Serial Number for MiSeq i100 Series Systems
In the event of an issue with DRAGEN licenses, it may be necessary to retrieve the FPGA serial number for the MiSeq i100 Series instrument and provide it to Illumina Technical Support or Customer Care teams for assistance with a license reset/update.
From the MiSeq i100 Series Control Software:
Log into the Control Software as an Administrator user.
From the Control Software home screen, select the dropdown menu in the top-left corner.
Select Settings.
Select DRAGEN.
Select the License tab and view the Serial Number.
Figure 1. The DRAGEN License information from with Settings > DRAGEN menu under the License tab.
For any feedback or questions regarding this article (Illumina Knowledge Article #9353), contact Illumina Technical Support techsupport@illumina.com.
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