# How to access custom array product files (manifest and product definition files) in MyIllumina

1. Log in to MyIllumina from the [illumina.com](https://www.illumina.com/index-d.html) home page (or use this MyIllumina [Log in link](https://login.illumina.com/platform-services-manager/?rURL=https://my.illumina.com/webapp/wcs/stores/servlet/etpRedirectView\&clientId=myillumina#/)). To register for a Myillumina account, select **Don’t have an account**? on the login page.

**Figure 1.**\
![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-2674bccddd10bb4e8929166d592e5c8dfb4e2220%2Fimage1.png?alt=media\&token=f85cb4d2-a92c-4b21-bf01-04ceaab95301)

2. Select **Settings**under the avatar tab, then select **Order Management** from the drop down menu as seen in Figure 2.

**Figure 2.**

![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-3951f0973069c8d79b87a918f8ff58a93362b1d1%2Fimage2.png?alt=media)

3. On the top of the page, under **Tools** **>** select **Custom Products** as seen in Figure 3. **Figure 3.**\
   ![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-30adaeb102cde681b9b05bc574759fd5d67bc8ee%2Fimage3.png?alt=media)
4. If the custom products were ordered under this MyIllumina account, the product files are displayed and are available for download on this page.
5. If using a different MyIllumina account than the account used for ordering, scroll down to the section **Download Design Product Files,** then **Search product files (.txt, .opa, .bpm)** and input the following before selecting **Search.**
6. Sales or purchase order (PO) number.
7. Part number or the barcode, found on the BeadChip foil package (eg, 15017482 or 205012345678, respectively).

**Figure 4.**\
![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-4650989c7e46f4362e818195318d6e976447dd42%2Fimage4.png?alt=media)

**Note**: The Sales number and PO number is located on the packing slip as seen in Figure 5.

**Figure 5.**\
![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-aef65a6aaa2f34aa06fb6e5837c670f8e0c70f3d%2Fimage5.png?alt=media)

Part number (Ref) and barcode (SN) are found on the label of foil package as seen in Figure 6.

**Figure 6.**\
![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-2e05523c1fa75c5064c07b38a01b699f6870f4ab%2Fimage6.png?alt=media)

6. In the search results page, select the desired file(s), then select the arrow in the **Download** column as seen in Figure 7.

\*\*Figure 7. ![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-11e9fe1692ae447dbae041d2f7cfb0adebf25092%2Fimage7.png?alt=media)\
\*\*

If custom product files are not available, contact Illumina Technical Support at <techsupport@illumina.com>.

Cluster files (.egt) are not provided for custom arrays. For more information about creating custom cluster files:

* Search Knowledge Base for **GenomeStudio Genotyping: Creating Custom Cluster Files for Infinium Arrays Support Webinar Video**.
* Refer to the Tech Note [Infinium Genotyping Data Analysis](https://www.illumina.com/Documents/products/technotes/technote_infinium_genotyping_data_analysis.pdf).

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #1531), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000001531%20-%20Microarray%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |