# What are Illumina's Qualification Service Offerings

Below is a comparison of Illumina's Qualification Service Offerings. More information can be found at [Illumina's Service Product site](https://www.illumina.com/products/by-type/service-products.html).

[Installation Qualification (IQ)](https://www.illumina.com/products/by-type/service-products/installation-operational-qualification.html) Provides documented verification that the instrument is installed according to our specifications and safety regulations. During the IQ, a trained engineer confirms that the latest supported firmware and software versions were installed, verifies instrument setup and accessory logistics, checks that physical and environmental safety conditions are met, and provides a signed, audit-ready, digital document.

[Operational Qualification (OQ)](https://www.illumina.com/products/by-type/service-products/operational-qualifications.html) Follows a comprehensive, well-defined protocol to make sure that the system is functioning according to our preset and validated operational specifications. The OQ protocol was developed and validated in Illumina labs and is updated after each instrument hardware and software release, so you receive the most up-to-date service. Critical aspects of the OQ include motion, optics, fluidics, and thermal qualifications.

[Performance Qualification (PQ)](https://www.illumina.com/products/by-type/service-products/performance-qualifications.html) Follows a comprehensive, well-defined protocol to make sure that the instrument is functioning according to our preset and validated performance specifications. The PQ protocol was developed and validated in Illumina labs and is updated after each instrument hardware and software release, so you receive the most up-to-date service. Critical aspects of the PQ include a PhiX data run (including projected yield total), data quality, and any additional comments.

<table data-header-hidden><thead><tr><th valign="top"></th><th valign="top"></th><th valign="top"></th></tr></thead><tbody><tr><td valign="top"><strong>Qualification Service</strong></td><td valign="top"><strong>Qualification Recommended Intervals</strong></td><td valign="top"><strong>Event-Specific Service</strong></td></tr><tr><td valign="top">Installation Qualification (IQ)</td><td valign="top"><ul><li>During initial installation</li><li>After relocation and reinstallation</li></ul></td><td valign="top"><ul><li>Before first-time use</li><li>After general changes to lab environment (eg, remodeling, construction, electrical disruptions)</li></ul></td></tr><tr><td valign="top">Operational Qualification (OQ)</td><td valign="top"><ul><li>During initial installation</li><li>After a reactive service, or software upgrade, or preventive maintenance</li><li>Periodically, according to lab standard operating procedure</li></ul></td><td valign="top"><ul><li>With an IQ to test for baseline level of instrument performance</li><li>Before starting a major study or experiments</li></ul></td></tr><tr><td valign="top">Performance Qualification (PQ)</td><td valign="top">After any qualified major repair</td><td valign="top">After maintenance, replacement, or upgrade of selected modules</td></tr></tbody></table>

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #7027), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000007027%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


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