Troubleshooting MiniSeq Z stages are not ready initialization error

If a loaded flow cell is not seated correctly during a power cycle, the MiniSeq Control Software (MnCS) will fail initialization with the following error:

• "The following Z stages are not ready after initializing: 1"

• "1 devices failed initialization and 2 devices were never initialized: ImagingModule: Initialize FAILED, Fluidics: NOT Initialized, Instrument: NOT Initialized (Illumina.Instrument.Logic.ApplicationBase.DeviceException)"

  

If this error occurs, contact Illumina Technical Support at [e-mail] for assistance.

For any feedback or questions regarding this article (Illumina Knowledge Article #6299), contact Illumina Technical Support [e-mail].