Troubleshooting Slow or Unresponsive User Interface on the MiSeq i100 Series

Background

The MiSeq i100 Series instrument occasionally presents with a slow or unresponsive user interface immediately upon instrument initialization due to a issue with a third-party graphics driver.

Troubleshooting Actions

This is due to graphics drivers not loading in the appropriate order during instrument initialization. If this is observed, power cycle the instrument to re-initialize the instrument and allow the drivers to load in the correct order.

See the Knowledge Article How to Power Cycle the MiSeq i100 Series for additional details if needed.

If the slow, unresponsive user interface persists, contact Illumina Technical Support.

For any feedback or questions regarding this article (Illumina Knowledge Article #9684), contact Illumina Technical Support [email protected].