Troubleshooting Cannot Update Metrics errors on the NextSeq 500/550

This following error usually does not impact run performance or analysis. No adverse impact is expected for sequencing metrics, primary analysis, or secondary analysis in Local Run Manager.

Error: "Local Run Manager Error - Cannot update metrics during state 'PrimaryAnalysisCompleted'. Originally caused by: Conflict"

Troubleshooting steps:

1. Confirm the Local Run Manager Analysis has completed.

2. Power cycle the instrument.

3. If the error persists, contact Illumina Technical Support.

For further information, search for Knowledge Base article How to Perform a NextSeq 500/550 Power Cycle.

For any feedback or questions regarding this article (Illumina Knowledge Article #2137), contact Illumina Technical Support [e-mail].