> For the complete documentation index, see [llms.txt](https://knowledge.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.illumina.com/instrumentation/nextseq-500-550/instrumentation-nextseq-500-550-troubleshooting-list/000002137.md).

# Troubleshooting Cannot Update Metrics errors on the NextSeq 500/550

This following error usually does not impact run performance or analysis. No adverse impact is expected for sequencing metrics, primary analysis, or secondary analysis in Local Run Manager.

**Error**: "*Local Run Manager Error - Cannot update metrics during state 'PrimaryAnalysisCompleted'. Originally caused by: Conflict*"

![](/files/eORnPXLvJ6apvtHMBcse)

**Troubleshooting steps:**

1. Confirm the Local Run Manager Analysis has completed.
2. Power cycle the instrument.
3. If the error persists, contact [Illumina Technical Support](https://www.illumina.com/company/contact-us.html#/).

For further information, see for Knowledge Base article [How to Perform a NextSeq 500/550 Power Cycle](https://knowledge.illumina.com/instrumentation/nextseq-500-550/instrumentation-nextseq-500-550-reference_material-list/000001972).

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #2137), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000002137%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


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