Blank BaseSpace login screen during run setup on MiniSeq Control Software v2

Background

This issue only impacts users sending data to BaseSpace Sequencing Hub (BSSH) for Run Monitoring and Storage or Proactive. During run setup, users may be presented with a blank white screen rather than being able to log in to BaseSpace.

Possible Causes:

• The instrument time is incorrect.

• Ports for BaseSpace are being blocked by a firewall.

• Universal Copy Service (UCS) is not running.

Resolutions:

• Synchronize instrument to internet time:

  • Search 'Time' in Windows and select Change the date and time.

  • 

  • Toggle 'Set time automatically' and 'Set time zone automatically' and confirm the time is correct.

  • 

• If the time difference is large, it may be necessary to regenerate the Local Run Manager (LRM) certificate.

  • Launch Local Run Manager via HTTPS.

  • From the dashboard navigation bar, select the Tools drop-down list, and then select System Settings.

  • Select the Certificates tab.

  • Select Regenerate the Certificate.

  • Restart the browser.

  • For more information, see Local Run Manager v4 product documentation.

• Confirm that all ports and domains required for BaseSpace are allow-listed (whitelisted).

  • The required URLs are available here.

• Check the Task Manager to confirm if UCS is running.

  • If UCS is not running, close the MiniSeq Control Software.

  • In Task Manager, right-click on UCS and Start the service.

  • Open MiniSeq Control Software and restart the run set up.

If still unable to login into BaseSpace and the issue requires further troubleshooting, set up the run to be local as a bypass for the BaseSpace Login.

• In the control software Home page, select Manage Instrument > System Configuration > BaseSpace Sequencing Hub Configuration where Basespace can be disabled.

Once the run completes, contact Illumina Technical Support ([e-mail]) for additional assistance.

For any feedback or questions regarding this article (Illumina Knowledge Article #3273), contact Illumina Technical Support [e-mail].