Blank BaseSpace login screen during run setup on MiniSeq Control Software v2
Issue context:
This issue will only impact users sending data to BaseSpace Sequencing Hub (BSSH) for Run Monitoring and Storage or Proactive. During run setup, users may be presented with a blank white screen rather than being able to log in to BaseSpace.
Possible Causes:
The instrument time is incorrect.
Ports for BaseSpace are being blocked by a firewall.
Universal Copy Service (UCS) is not running.
Resolutions:* Synchronize instrument to internet time:
Search 'Time' in Windows and select 'Change the date and time.'
Toggle 'Set time automatically' and 'Set time zone automatically' and confirm the time is correct.
If the time difference is large, it may be necessary to regenerate the Local Run Manager (LRM) certificate.
In Chromium, navigate to https://localhost
Select Tools from the upper left-hand corner.
Select System Settings.
Select the Certificates tab.
Download and install the Local Run Manager certificate (may need to select 'regenerate the certificate' link at bottom of the page).
Confirm that all ports and domains required for BaseSpace are allow-listed (whitelisted). These are listed on the Illumina Website on the "Control Computer Firewall" page.
Check the Task Manager to check if UCS is running.
If UCS is not running, close the MiniSeq Control Software.
In Task Manager, right-click on UCS and Start the service.
Open MiniSeq Control Software and restart the run set up.
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