# Blank BaseSpace login screen during run setup on MiniSeq Control Software v2

**Issue context:**

This issue will only impact users sending data to BaseSpace Sequencing Hub (BSSH) for Run Monitoring and Storage or Proactive. During run setup, users may be presented with a blank white screen rather than being able to log in to BaseSpace.

**Possible Causes:**

* The instrument time is incorrect.
* Ports for BaseSpace are being blocked by a firewall.
* Universal Copy Service (UCS) is not running.

**Resolutions:**\* Synchronize instrument to internet time:

* Search 'Time' in Windows and select 'Change the date and time.'
*

```
![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-781417c1716a8a6fb16a8823e71d0e43e2e17338%2Fimage1.png?alt=media\&token=109128f8-4068-4aa0-90e1-fa370ff44247)
```

* Toggle 'Set time automatically' and 'Set time zone automatically' and confirm the time is correct.
*

```
![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-f7e4315d39a2cf94a86697899f8a9e99397211a3%2Fimage2.png?alt=media\&token=45d561f7-d94b-497f-aba8-b8d07e299895)
```

* If the time difference is large, it may be necessary to regenerate the Local Run Manager (LRM) certificate.
  * In Chromium, navigate to <https://localhost>
  * Select Tools from the upper left-hand corner.
  * Select System Settings.
  * Select the Certificates tab.
  * Download and install the Local Run Manager certificate (may need to select 'regenerate the certificate' link at bottom of the page).
* Confirm that all ports and domains required for BaseSpace are allow-listed (whitelisted). These are listed on the Illumina Website on the "[Product Security Guidance](https://www.illumina.com/content/dam/illumina-support/documents/product-security/documentation-section/product-security-guidance/200055146_01_Illumina_Product_Security_Guidance.pdf)" page.
* Check the Task Manager to check if UCS is running.
  * If UCS is not running, close the MiniSeq Control Software.
  * In Task Manager, right-click on UCS and Start the service.
  * Open MiniSeq Control Software and restart the run set up.

\
\
\ <br>

|                                                                                                                                                                                                                                                                                                                                                                        |
| :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: |
| *For any feedback or questions regarding this article (Illumina Knowledge Article #3273), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000003273%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |