Blank BaseSpace login screen during run setup on MiniSeq Control Software v2

Issue context:

This issue will only impact users sending data to BaseSpace Sequencing Hub (BSSH) for Run Monitoring and Storage or Proactive. During run setup, users may be presented with a blank white screen rather than being able to log in to BaseSpace.

Possible Causes:

• The instrument time is incorrect.

• Ports for BaseSpace are being blocked by a firewall.

• Universal Copy Service (UCS) is not running.

Resolutions:* Synchronize instrument to internet time:

• Search 'Time' in Windows and select 'Change the date and time.'

• 
• Toggle 'Set time automatically' and 'Set time zone automatically' and confirm the time is correct.

• 
• If the time difference is large, it may be necessary to regenerate the Local Run Manager (LRM) certificate.

  • In Chromium, navigate to https://localhost

  • Select Tools from the upper left-hand corner.

  • Select System Settings.

  • Select the Certificates tab.

  • Download and install the Local Run Manager certificate (may need to select 'regenerate the certificate' link at bottom of the page).

• Confirm that all ports and domains required for BaseSpace are allow-listed (whitelisted). These are listed on the Illumina Website on the "Control Computer Firewall" page.

• Check the Task Manager to check if UCS is running.

  • If UCS is not running, close the MiniSeq Control Software.

  • In Task Manager, right-click on UCS and Start the service.

  • Open MiniSeq Control Software and restart the run set up.

For any feedback or questions regarding this article (Illumina Knowledge Article #3273), contact Illumina Technical Support [e-mail].