> For the complete documentation index, see [llms.txt](https://knowledge.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.illumina.com/instrumentation/nextseq-1000-2000/instrumentation-nextseq-1000-2000-troubleshooting-list/000006964.md).
# Troubleshooting 'mount' Errors when Networking NextSeq 1000/2000 Instruments
When connecting a NextSeq 1000/2000 instrument to a network, the network location and mount information will be written to the fstab file, which is then used to instruct the instrument how to mount the network location as a local directory.
All of the information for mounting a network location must be written on a single line. If the information is split across multiple lines, then each line is treated as a separate entry and will often present errors such as:
mount: /etc/fstab: parse: ignore entry on line ##\
mount error (13): Permission Denied\
mount: mount point 0 does not exist
To correct this issue, use the following steps:
1. Login to the instrument using the ilmnadmin account.
2. Open a Terminal by select Applications > System Tools > Terminal.
3. Input sudo gedit /etc/fstab and then press Enter.
4. In the text editor, review the entry for the network location and confirm it is on a single line (Figure 1).
1. Maximize the text editor window to verify that the text is not formatted to wrap due to window size.
5. If the entry spans multiple lines, combine them into a single line (Figure 2).
6. Select Save in the upper right corner, then close the text editor window.
7. Mount the network location using the sudo mount -a -vvv command in the Terminal.
\
Figure 1: Correct network entry on a single line.
Figure 2: Incorrect network entry across three lines.
\
\
\
| |
| :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: |
| *For any feedback or questions regarding this article (Illumina Knowledge Article #6964), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000006964%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://knowledge.illumina.com/instrumentation/nextseq-1000-2000/instrumentation-nextseq-1000-2000-troubleshooting-list/000006964.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.