Troubleshooting 'mount' Errors when Networking NextSeq 1000/2000 Instruments

When connecting a NextSeq 1000/2000 instrument to a network, the network location and mount information will be written to the fstab file, which is then used to instruct the instrument how to mount the network location as a local directory.

All of the information for mounting a network location must be written on a single line. If the information is split across multiple lines, then each line is treated as a separate entry and will often present errors such as:

mount: /etc/fstab: parse: ignore entry on line ## mount error (13): Permission Denied mount: mount point 0 does not exist

To correct this issue, use the following steps:

1. Login to the instrument using the ilmnadmin account.

2. Open a Terminal by select Applications > System Tools > Terminal.

3. Input sudo gedit /etc/fstab and then press Enter.

4. In the text editor, review the entry for the network location and confirm it is on a single line (Figure 1).

   1. Maximize the text editor window to verify that the text is not formatted to wrap due to window size.

5. If the entry spans multiple lines, combine them into a single line (Figure 2).

6. Select Save in the upper right corner, then close the text editor window.

7. Mount the network location using the sudo mount -a -vvv command in the Terminal.

Figure 1: Correct network entry on a single line.

Figure 2: Incorrect network entry across three lines.

For any feedback or questions regarding this article (Illumina Knowledge Article #6964), contact Illumina Technical Support [e-mail].