# How to install TeamViewer QuickSupport on the NovaSeq X Series Instruments

Background The TeamViewer QuickSupport application allows users to provide Illumina Support teams with remote access to the NovaSeq X Series instruments for troubleshooting assistance. The following steps can be used to install the QuickSupport application to the instrument when needed. **IMPORTANT NOTE:** The QuickSupport software is safe to use during instrument operation, though it should be closed whenever not in use to allow the NovaSeq X Series instrument access to all available computer resources.\
Use the following steps to install TeamViewer QuickSupport on the NovaSeq X Series.

1. On the instrument, open the pre-installed Chromium browser and navigate to share.illumina.com.
2. Under the **Using TeamViewer** header, select the **Linux** link.
3. Once the TeamViewer web page loads, scroll down and then select the **Download QuickSupport** button.
4. Once the download finishes, locate the **teamviewer\_qs.tar.gz** download status in the bottom-left corner of Chromium, then select the ^ button and select **Show in folder** (Figure 1).
5. Once the Files application opens to the default Downloads directory, right click on **teamviewer\_qs.tar.gz** and select **Extract Here** (Figure 2).
6. Once the archived file finishes extracting, navigate to **Home > Downloads > teamviewer\_qs > teamviewerqs** in the Files application (Figure 3.1).
7. Double-click the **teamviewer** application to start TeamViewer QuickSupport (Figure 3.2).

![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-0e25a9c6b5c40932c874188e86f73c50ee267e13%2Fimage1.png?alt=media\&token=4ee538f4-7f76-416f-b839-5595a4e3fe63)

Figure 1: Selecting **Show in Folder** in Chromium after teamviewerqs.tar.gz download completes.

![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-5c213236e8cf3c621505b9a55d43f4bce9f8718b%2Fimage2.jpg?alt=media\&token=eb129bb8-71de-4402-9ea8-2eace45b248c)

Figure 2: Extracting the TeamViewer QuickSupport application from the teamviewer\_qs.tar.gz archived file.

![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-fb3e482fd7fd244b8c960d912cd0f2543c342afd%2Fimage3.png?alt=media\&token=b2e865de-e336-4162-8953-3997858c7501)

Figure 3: 1) Directory path to the TeamViewer QuickSupport application. 2) The TeamViewer QuickSupport application within the teamviewerqs directory.

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #7553), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000007553%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |