How to install TeamViewer QuickSupport on the NovaSeq X Series Instruments

Background The TeamViewer QuickSupport application allows users to provide Illumina Support teams with remote access to the NovaSeq X Series instruments for troubleshooting assistance. The following steps can be used to install the QuickSupport application to the instrument when needed. IMPORTANT NOTE: The QuickSupport software is safe to use during instrument operation, though it should be closed whenever not in use to allow the NovaSeq X Series instrument access to all available computer resources. Use the following steps to install TeamViewer QuickSupport on the NovaSeq X Series.

1. On the instrument, open the pre-installed Chromium browser and navigate to share.illumina.com.

2. Under the Using TeamViewer header, select the Linux link.

3. Once the TeamViewer web page loads, scroll down and then select the Download QuickSupport button.

4. Once the download finishes, locate the teamviewer_qs.tar.gz download status in the bottom-left corner of Chromium, then select the ^ button and select Show in folder (Figure 1).

5. Once the Files application opens to the default Downloads directory, right click on teamviewer_qs.tar.gz and select Extract Here (Figure 2).

6. Once the archived file finishes extracting, navigate to Home > Downloads > teamviewer_qs > teamviewerqs in the Files application (Figure 3.1).

7. Double-click the teamviewer application to start TeamViewer QuickSupport (Figure 3.2).

Figure 1: Selecting Show in Folder in Chromium after teamviewerqs.tar.gz download completes.

Figure 2: Extracting the TeamViewer QuickSupport application from the teamviewer_qs.tar.gz archived file.

Figure 3: 1) Directory path to the TeamViewer QuickSupport application. 2) The TeamViewer QuickSupport application within the teamviewerqs directory.

For any feedback or questions regarding this article (Illumina Knowledge Article #7553), contact Illumina Technical Support [e-mail].