Blank BaseSpace login screen during run setup in control software on the iSeq 100

This issue only impacts those who are trying to send run data to BaseSpace Sequence Hub for Run Monitoring and Storage or the Proactive Portal (a.k.a. Instrument Health and Data).

During run setup, the typical BaseSpace login screen within the control software may present as a completely blank screen.

Possible Causes:

• Time or time zone on instrument is incorrect.

• Ports for BaseSpace are being blocked.

• Universal Copy Service ((UCS), responsible for copying local data to output locations) is not running.

Resolutions:

• Update time to the correct internet time.

  • Search 'Time' in Windows and select 'Change the data and time'.

  • Toggle 'Set time automatically' and 'Set time zone automatically' and confirm the time is correct.

• If time difference is large, it may be necessary to regenerate Local Run Manager (LRM) certificate.

  • In Chromium, got to localhost

  • Select Tools from the upper left corner

  • Select System Settings

  • Go to Certificates tab

  • Download and install the LRM certificate

• Confirm with local IT team that all ports and domains required for BaseSpace are on the allowed list. See Illumina Proactive Tech Note as a resource.

• Check if UCS is running (via Task Manager).

  • If UCS is not running, close the control software.

  • In Task Manager, right click on UCS and Start the service.

  • Open the control software once more and restart run set up.

If still unable to login into BaseSpace and the issue requires further troubleshooting, set up the run to be local as a bypass for the BaseSpace Login.

• In the control software, select Hamburger Menu > System Settings.

• Under Run Mode, select 'None' for BaseSpace Sequence Hub Settings.

Once the run completes, contact Illumina Technical Support ([e-mail]) for additional assistance.

For any feedback or questions regarding this article (Illumina Knowledge Article #2611), contact Illumina Technical Support [e-mail].