How to add Illumina support as collaborators to projects in Partek Flow

Users of Illumina-hosted instances of Partek Flow may need to have Illumina support view their projects or tasks in order to troubleshoot errors or answer questions. Illumina support does not automatically have access to data in customer instances, so users will need to provide access to projects by performing the following steps:

1. From within the project to be shared, select the Project settings tab

   1. 

2. Under the Members section of the page, type "Illumina" into the Add member field. An option for "Illumina (Administrator)" should appear:

   1. 

3. Select "Illumina (Administrator)", make sure the dropdown menu is set to Collaborator, then select the + option.

4. In the Notify window that appears, select Cancel.

   1. 

5. "Illumina (Administrator)" will now appear as a member of the project, and Illumina support members will now be able to access the project.

   1. 

6. While viewing the project page, copy the URL from the address bar of the web browser, and either provide this when contacting Illumina Technical Support to open a case, or if a member of Illumina Technical Support has requested a link to the project.

How to remove Illumina support access

Once assistance from Illumina support is no longer required, it is possible to remove access to the project by selecting the Trash/delete icon in the lower right corner of the option showing "Illumina (Administrator)" and confirm the deletion. This will remove Illumina from the member list of the project.