> For the complete documentation index, see [llms.txt](https://knowledge.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.illumina.com/instrumentation/general/instrumentation-general-reference_material-list/000003016.md).

# Instrument Service Contract Plans

Illumina Product Support Service Plans help maximize performance and productivity with reliable, high-quality results at various cost-effective levels. For the most up to date information and pricing, please reach out to your local Illumina sales representative. For help getting in touch with sales, see [Contact Illumina Sales](https://www.illumina.com/company/contact-us.html#/united-states/sales).

A standard 1-year base warranty is included with every new Illumina instrument purchase, along with installation\* and basic applications trainings. Illumina also offers several tiered Service Plans to upgrade the base warranty to an enhanced service level or extend service coverage beyond the 1-year warranty. Below is a description of the current offerings for base warranty or service contract.

![](/files/wNM4DfLVxT8reOGNjG3x)

**1-Year Base Warranty**

* Instrument repair parts, labor, and travel.
* 5 business day on-site response time target.
* Reagent replacement due to instrument failures.
* Hardware and Control Software updates.
* Applications support.
* 5 × 8 phone and email access to Technical Support (8 hours per day, Monday to Friday).

**Bronze**

* Instrument repair parts, labor, and travel.
* 3 business day on-site response time target.
* No reagent replacements due to instrument failures.
* Applications support.
* Hardware and Control Software updates.
* 5 × 8 phone and email access to Technical Support (8 hours per day, Monday to Friday).

**Silver**

* Instrument repair parts, labor, and travel.
* 2 business day on-site response time target.
* Reagent replacements due to instrument failures.
* 1 Annual Preventive Maintenance.
* Applications support.
* Hardware and Control Software updates.
* 5 × 18 phone and email access to Technical Support (18 hours per day, Monday through Friday).

**Gold**

* Instrument repair parts, labor, and travel.
* Next business day on-site response time target.
* Reagent replacements due to instrument failures.
* 1 Annual Preventive Maintenance.
* 1 Operational Qualification (OQ) at Preventive Maintenance visit and after a qualified repair.
* Applications support.
* Hardware and Control Software updates.
* 5 × 24 phone and email access to Technical Support.

See [Illumina Instrument Service Plans](https://www.illumina.com/services/instrument-services-training/product-support-services/service-plans.html) for more information. \* The **MiSeq i100 Series** and **iSeq 100** are customer-installed in some Regions.

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #3016), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000003016%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


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