How to change sbsuser credential from sbsadmin account on Windows instruments
If the password for the sbsuser account was changed or forgotten, and login is prevented, the credentials can be changed through the sbsadmin account.
Follow these steps to change the windows password:
Login as sbsadmin on the instrument.
Open the Control Panel and select the User Accounts icon.
Select the Manage another account link.
If prompted by User Account Control, select Yes.
Select the sbsuser account to change or remove the password of (note, it may take a moment to load as an option).
Select Change the password.
Type in a new password and password hint and select Change password.
Note: The user will still need to update credentials for Local Run Manager, depending on the version of the Instrument Control Software.
For further information, search for Knowledge Base articles Updating Windows 10 credentials in NCS v4.0.1.+, MNCS v2+, MCS v4+ and Updating Windows 10 credentials in NextSeq Control Software v3/v4 and Operating Software v1.2/v1.3.
For any feedback or questions regarding this article (Illumina Knowledge Article #6201), contact Illumina Technical Support techsupport@illumina.com. |
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