> For the complete documentation index, see [llms.txt](https://knowledge.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.illumina.com/instrumentation/general/instrumentation-general-troubleshooting-list/000006201.md).

# How to change sbsuser login credentials from the sbsadmin account on Windows instruments

If the password for the sbsuser account was changed or forgotten, and login is prevented, the credentials can be changed through the sbsadmin account.

**Follow these steps to change the windows password:**

1. Login as sbsadmin on the instrument.
2. Open the **Control Panel** and select the **User Accounts** icon.
3. Select the **Manage another account** link.
4. If prompted by User Account Control, select **Yes**.
5. Select the sbsuser account to change or remove the password of (note, it may take a moment to load as an option).
6. Select **Change the password**.
7. Type in a new password and password hint and select **Change password**.

**Note**: The user will still need to update the credentials for both the Local Run Manager (LRM) and Universal Copy Service (UCS) Services log-on. How to do this is dependent on the version of the instrument control software.

* For further information, consult Knowledge Base article [How to update Windows 10 account credentials on Benchtop Instruments](/instrumentation/general/instrumentation-general-reference_material-list/000001932.md) .

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #6201), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000001932%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


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