# How to change sbsuser credential from sbsadmin account on Windows instruments

If the password for the sbsuser account was changed or forgotten, and login is prevented, the credentials can be changed through the sbsadmin account.

**Follow these steps to change the windows password:**

1. Login as sbsadmin on the instrument.
2. Open the **Control Panel** and select the **User Accounts** icon.
3. Select the **Manage another account** link.
4. If prompted by User Account Control, select **Yes**.
5. Select the sbsuser account to change or remove the password of (note, it may take a moment to load as an option).
6. Select **Change the password**.
7. Type in a new password and password hint and select **Change password**.

**Note**: The user will still need to update credentials for Local Run Manager, depending on the version of the Instrument Control Software.

* For further information, search for Knowledge Base articles **Updating Windows 10 credentials in NCS v4.0.1.+, MNCS v2+, MCS v4+** and **Updating Windows 10 credentials in NextSeq Control Software v3/v4 and Operating Software v1.2/v1.3.**

\
\
\ <br>

|                                                                                                                                                                                                                                                                                                                                                                        |
| :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: |
| *For any feedback or questions regarding this article (Illumina Knowledge Article #6201), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000006201%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://knowledge.illumina.com/instrumentation/general/instrumentation-general-troubleshooting-list/000006201.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.