How to add Illumina to TeamViewer allowlist

Companies/sites that use licensed copies of TeamViewer instead of TeamViewer QuickSupport can sometimes have security restrictions preventing Illumina Technical Support from connecting to their instruments via TeamViewer.

This article has instructions for adding connections from Illumina to the TeamViewer allowlist to facilitate these screen share connections. The allowlist can be configured to allow remote access to a device only from selected TeamViewer accounts or specific TeamViewer IDs.

Instructions for adding Illumina to TeamViewer allowlist:

1. In the TeamViewer full version, select Settings > Security > Block and Allowlist > Select Configure...

2. A new window will open. Activate the second option, Allow access only for the following partners, then select Add.

3. After selecting Add, either choose partners saved on the computers & contacts list, add a whole company (only visible if computer is part of company profile), or add TeamViewer IDs or contacts manually to the allowlist.

4. Select Manually add contact to your allowlist and then type ILLUMINA INC into the field.

   • This allows any connections from Illumina's licensed corporate account to connect to this instrument.

For any feedback or questions regarding this article (Illumina Knowledge Article #3777), contact Illumina Technical Support [e-mail].