Troubleshooting a Remote Server Returned An Error on NextSeq 500/550
Last updated
Last updated
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The following error can occur at the start or during a run but will not cause the run to stop.
"Remote server returned an error: (426) Connection closed; transfer aborted"
This error is suspected to be caused by a temporary interruption in the network. Data transfer is expected to be resumed as soon as connection is restored.
Troubleshooting steps:
If run has not stopped, allow instrument to proceed with sequencing and confirm all files are transferred successfully to the output location.
If files were not transferred successfully to the output location, contact Illumina Technical Support for further assistance.
For any feedback or questions regarding this article (Illumina Knowledge Article #1812), contact Illumina Technical Support techsupport@illumina.com.
