Troubleshooting mid run Camera Disabled error on the NextSeq 500/550
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On NextSeq 500/550 control software (NCS) version v2.2 and earlier, camera(s) may intermittently disable mid-run.
The suspected cause is related to the FPGA (field programmable array) firmware version, which has been corrected in NCS v4.0.
Contact for assistance and provide the following run/log files.
InterOp folder
RunParameters.xml
RunInfo.xml
Logs
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