Troubleshooting Blue Screen errors related to the CrowdStrike update

There has been a CrowdStrike software update that is impacting Microsoft systems globally, including some Illumina Windows-based instruments. Microsoft and CrowdStrike are aware and are currently working on a fix.

See CrowdStrike's statement here.

CrowdStrike software is not installed on Illumina instruments by Illumina; local IT teams may have installed it in accordance with their company's policy.

The latest information and recommendations here have been provided by CrowdStrike. Illumina has not validated any specific guidance.

Note: Guidance from CrowdStrike may change as they continue their investigation of this issue. For the most up to date guidance, contact your local IT team.

For any feedback or questions regarding this article (Illumina Knowledge Article #9088), contact Illumina Technical Support [e-mail].