# Troubleshooting a NextSeq 500/550 Cavro Syringe Pump error

This error indicates that there is an issue with one of the syringe pumps within the NextSeq 500/550 fluidics system. The error may occur during a sequencing run or a wash.

**The error message states**: "*An error occurred while sequencing. Will now proceed to determining whether to perform a post-run wash. Originally caused by: Error in Fluidics. FlowCellFluidics1.LanePump.IXPassThroughCavroSyringePump2. Auto syringe overload recovery for dispense is not enabled.*"

**Troubleshooting steps:**

* Contact [Illumina Technical Support](https://www.illumina.com/company/contact-us.html#/) for assistance.

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #7432), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000007432%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


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