Troubleshooting a NextSeq 500/550 Cavro Syringe Pump error

This error indicates that there is an issue with one of the syringe pumps within the NextSeq 500/550 fluidics system. The error may occur during a sequencing run or a wash.

The error message states: "An error occurred while sequencing. Will now proceed to determining whether to perform a post-run wash. Originally caused by: Error in Fluidics. FlowCellFluidics1.LanePump.IXPassThroughCavroSyringePump2. Auto syringe overload recovery for dispense is not enabled."

Troubleshooting steps:

For any feedback or questions regarding this article (Illumina Knowledge Article #7432), contact Illumina Technical Support techsupport@illumina.com.

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