Troubleshooting NextSeq 1000/2000 eject cartridge prompt remains after ejecting the cartridge
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Background: After completing a sequencing run, user will eject the used reagent cartridge and select Close Door button, but control software will remain at the eject cartridge screen.
Note: This has been noted in NextSeq 1000/2000 control software v1.4.0.
Troubleshooting:
Power cycle the instrument.
For more information, search Knowledge Base for How to Power cycle the NextSeq 1000/2000.
For any feedback or questions regarding this article (Illumina Knowledge Article #6554), contact Illumina Technical Support .