# Troubleshooting NextSeq 1000/2000 eject cartridge prompt remains after ejecting the cartridge

**Background**: After completing a sequencing run, user will eject the used reagent cartridge and select **Close Door** button, but control software will remain at the eject cartridge screen.

Note: This has been noted in NextSeq 1000/2000 control software v1.4.0.

**Troubleshooting:**

* Power cycle the instrument.
  * For more information, search Knowledge Base for **How to Power cycle the NextSeq 1000/2000**.

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #6554), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000006554%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


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