Troubleshooting NextSeq 1000/2000 eject cartridge prompt remains after ejecting the cartridge

Background: After completing a sequencing run, user will eject the used reagent cartridge and select Close Door button, but control software will remain at the eject cartridge screen.

Note: This has been noted in NextSeq 1000/2000 control software v1.4.0.

Troubleshooting:

• Power cycle the instrument.

  • For more information, search Knowledge Base for How to Power cycle the NextSeq 1000/2000.

For any feedback or questions regarding this article (Illumina Knowledge Article #6554), contact Illumina Technical Support [e-mail].