How to Enable/Disable Illumina Proactive on the MiSeq

Enable Illumina Proactive on the MiSeq. By connecting MiSeq instrument to Illumina Proactive, Illumina will be alerted to failure risks before they affect a run. Illumina's Service and Support team analyzes instrument performance data, troubleshoots as needed, and schedules any required maintenance.

See below how to enable Illumina Proactive on the MiSeq Software:

MiSeq Control Software (MCS) v3.1 or below:

1. From the Home Screen, select Run Options.

1. Select Send Instrument Performance Data to Illumina from the Run Settings tab (in some MCS versions, the option may be located in the BaseSpace Settings tab).

Note: To monitor the chiller temperature through Illumina Proactive, MiSeq Control Software 3.1 or greater must be installed.

To disable ProActive, de-select Send Instrument Performance Data to Illumina in the same tab.

MiSeq Control Software v4.0 or above:

1. From the Home Screen, select System Settings.

1. Under the BaseSpace tab, enable the option Turn on Illumina Proactive Support.

To disable ProActive, de-select Turn on Illumina ProActive Support in the same tab.

Additional Resources:

Illumina Proactive Webpage Illumina Proactive Frequently Asked Questions Illumina Product Security Portal

For any feedback or questions regarding this article (Illumina Knowledge Article #2412), contact Illumina Technical Support [email protected].