How to update Network Credentials in Windows Credential Manager on Windows 10 Platforms

Background

Windows Credential Manager is a built-in tool within Windows 10 that is used to store network credentials used when authenticating connections to network storage. Adding network credentials to Credential Manager is a critical step for ensuring that Local Run Manger and Universal Copy Service have appropriate access to network storage.

If the network credentials change, see the following steps to update them within Credential Manager and restore network storage access.

Resolution Actions

1. Ensure that the user is logged in as the account that is used for sequencing, typically sbsuser.

2. In the Windows Search bar, input Credential Manager and then select the Credential Manager application (Figure 1).

3. Select Windows Credentials (Figure 2).

4. Under the Windows Credentials header, locate the mapped network storage connection, then click the down arrow to expand the selection (Figure 3).

5. Select Edit (Figure 3).

6. In the User name and Password text boxes, input the updated network credentials as necessary (Figure 4).

7. Select Save.

8. Close the Windows Credential Manager application.

9. Power cycle the instrument to refresh the mapped network connection.

Figure 1: Credential Manager application in the Windows Search menu.

Figure 2: Windows Credential tab with the Windows Credentials header showing the mapped network drive.

Figure 3: The down arrow used to expand the selection and the Edit button to update the credentials.

Figure 4: The Edit Windows credential user interface (UI) showing the User name and Password text boxes.

For any feedback or questions regarding this article (Illumina Knowledge Article #10020), contact Illumina Technical Support [email protected].