How to enable/disable Illumina Proactive on NextSeq 500/550
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By connecting the instrument to Illumina Proactive, Illumina will be alerted to failure risks before they affect a run. The Illumina Service and Support team will analyze instrument performance data, troubleshoot if needed, and work with users to schedule any required maintenance.
To enable Proactive for NextSeq 500/550 instruments operating on Windows 7: * From the menu on Home Screen, select Manage Instrument.
Select System Configuration, followed by BaseSpace Configuration.
Move past the Analysis tab and select Send Instrument Performance Data to Illumina from the BaseSpace tab.
To disable Proactive, de-select Send Instrument Performance Data to Illumina in the same tab.
To enable Proactive for NextSeq 500/550 instruments operating on Windows 10/NextSeq Control Software (NCS) 4.0+:* From the menu on Home Screen of NCS, select Manage Instrument.
Select System Customization.
Select Send Instrument Performance Data to Illumina if on NCS 4.0 or 4.1.
Select Proactive Support (requires an internet connection) if on NCS 4.2.
To disable Proactive, de-select Send Instrument Performance Data to Illumina if on NCS 4.0/4.1 or Proactive Support (requires an internat connection) if on NCS 4.2.
For any feedback or questions regarding this article (Illumina Knowledge Article #2550), contact Illumina Technical Support techsupport@illumina.com.
