Troubleshooting Illumina BioInsight Platform Core Service Connector not connected for Windows computer

Illumina BioInsight Platform Core (Platform Core, formerly, Illumina Connected Analytics (ICA)) provides a utility called a Service Connector to sync data between the platform's cloud-hosted data store and a user's local machine, which can be user's computer or server.

This Service Connector runs in the background, and the configuration is done from within the Platform Core environment, where the user can add upload and download rules to meet the requirements of the current project and any new projects the user may create.

When the Service Connector is installed and connected, there is a green indicator light (this can be seen within the Platform Core Project, from the Connectivity tab under Project Settings).

However, if the Service Connector is installed, but not connected to Platform Core, there is a grey indicator light.

If there is a grey indicator, follow the step below to restart the Service Connector from the Window computer.

From the Window Computer > Window search > Search for and open "Services" > Search for "Illumina Service Connector".

Check to see if the service is running. If it is not running, right click and select Start.

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Once the Service Connector shows as running, the connector will show as connected to Platform Core with the green indicator light.

For more information about service connector troubleshooting, see the Service Connector Troubleshooting page.

For any feedback or questions regarding this article (Illumina Knowledge Article #8566), contact Illumina Technical Support [e-mail].