> For the complete documentation index, see [llms.txt](https://knowledge.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.illumina.com/microarray/genomestudio/microarray-genomestudio-troubleshooting-list/000009861.md).
# How to Troubleshoot the GenomeStudio 2011.1 Error: "The feature you are trying to use is on a network resource that is unavailable."
Users may encounter an error when launching the GenomeStudio Methylation Module on a shared computer. When clicking on the desktop shortcut, the software will launch appropriately for the admin account or original user that installed the software, but throws the error for other users logged in to the same computer.
**Error Message**
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'SetupGenomeStudio.msi' in the box below."
**Figure 1.** Error message when attempting to launch GenomeStudio on a shared computer (PC).
This error typically appears when the GenomeStudio Methylation Module is installed in a directory/file location that is accessible only to the user account that performed the installation. In these cases, the desktop shortcut points to a location that is not the default location where the software is usually installed and for which other users may not have the necessary permissions.
The target location of the shortcut should point to the default location. Right click the Shortcut icon on the Desktop and select Properties. The target file address of the shortcut should point to C:\Program Files (x86)\Illumina\GenomeStudio\\
#### How to Resolve the Error
**Option 1:**
Uninstall the existing software in the admin account and re-install in the user account. The software installer is available from the [GenomeStudio Software Downloads](https://support.illumina.com/array/array_software/genomestudio/downloads.html) page. The installer should save the GenomeStudio 2011.1 files in the default location: C:\Program Files (x86)\Illumina
**Option 2:**
1. Delete the existing shortcut.
2. Navigate to C:\Program Files (x86)\Illumina\GenomeStudio and right click on the GenomeStudio.exe. Create a shortcut and place it somewhere more accessible, eg, the Desktop.
If the folder does not contain any files, locate the original GenomeStudio installation files, including **GenomeStudio.exe**, and copy them to the default installation directory: C:\Program Files (x86)\Illumina\GenomeStudio
The GenomeStudio.exe file should be located in this directory to ensure that all users on the computer can access and launch the application successfully.
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| *For any feedback or questions regarding this article (Illumina Knowledge Article #9861), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000009861%20-%20Microarray%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |
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