Troubleshooting 'libminizip.so.1 not found' errors when trying to start TeamViewer QuickSupport on NextSeq 1000/2000

Background

The TeamViewer QuickSupport program requires specific packages to run properly. In the NextSeq 1000/2000 series instruments running Oracle Linux 9, these packages may be missing. This results in the following error when attempting to launch the TeamViewer QuickSupport program:

"The following required libraries seem to be missing: libminizip.so.1 => not found. Please find and install the corresponding packages."

Resolution Actions

1. Minimize the NextSeq 1000/2000 Series Control Software.

2. Select the Activities menu in the top-left corner and open the Terminal application.

3. Input the command su - ilmnadmin and press Enter, then input the ilmnadmin password as prompted and press Enter.

4. Input the command dnf list installed | grep minizip and press Enter. If no result is output, the minizip1.2 package is missing.

5. Input the command sudo dnf makecache and press Enter.

   1. If prompted, input the ilmnadmin password and press Enter.

   2. If the command shows an error message indicating "Errors during downloading metadata for repository 'sublime-text'", then repeat command as sudo dnf makecache --disablerepo=sublime-text and press Enter.

6. If the command from Step #5 completes successfully, input the command sudo dnf install -y minizip1.2 and press Enter.

   1. If the command from Step #5 presented an error connecting to the 'sublime-text' repository, input command as sudo dnf install -y minizip1.2 --disablerepo=sublime-text and press Enter.

7. Once the minizip1.2 package is installed, relaunch TeamViewer QuickSupport.

For any feedback or questions regarding this article (Illumina Knowledge Article #10194), contact Illumina Technical Support [e-mail].