# Troubleshooting "Initialization failed on Integrated Imaging Module" error on the NextSeq 1000/2000 Control software fails to initialize with error: "Attention required: 1. An error occurred while starting the application. If the problem persists, contact Illumina Technical Support. 2. Initialization failed on Integrated Imaging Module. Power cycle the instrument per system guide instructions." ![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-84ed1708642db6335b6d499ae8d13dca6fb4ce9c%2Fimage1.png?alt=media) **To troubleshoot**: 1. Power Cycle the instrument, see Knowledge Article [How to power cycle the NextSeq 1000/2000](https://knowledge.illumina.com/instrumentation/nextseq-1000-2000/instrumentation-nextseq-1000-2000-reference_material-list/000003038). 1. If error persists after power cycling, contact [Illumina Technical Support](https://www.illumina.com/company/contact-us.html#/united-states/technical-support). \ \ \
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