# Troubleshooting Instrument Network Configuration (INC) Service Issues on the MiSeq i100 Series

**Background**

The Instrument Network Configuration (INC) Service manages the configuration of various Network Settings on the MiSeq i100 Series, including the External Storage, TLS Certificates, Time Settings, Export Logs, and other features. If the INC Service is down or not functioning, users will not be able to interact with these Settings menus under the MiSeq i100 Series Control Software.

The most common phenotypes for issues with the INC Service being unavailable include:

* 'Insufficient Disk Space' errors preventing Export Logs
* 'Mount Service Unreachable' errors when configuring External Storage

If these issues present on the MiSeq i100 Series Control Software, **Power Cycle** the instrument according to Illumina Knowledge Base article [How to Power Cycle the MiSeq i100 Series](/instrumentation/miseq-i100-series/instrumentation-miseq-i100-series-reference_material-list/000009277.md).

If the issue persists after power cycling, contact [Illumina Tech Support](https://www.illumina.com/company/contact-us.html) for further Troubleshooting Actions.

\
\
\ <br>

|                                                                                                                                                                                                                                                                                                                                                                        |
| :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: |
| *For any feedback or questions regarding this article (Illumina Knowledge Article #9935), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000009277%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://knowledge.illumina.com/instrumentation/miseq-i100-series/instrumentation-miseq-i100-series-troubleshooting-list/000009935.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.