Troubleshooting Instrument Network Configuration (INC) Service Issues on the MiSeq i100 Series

Background

The Instrument Network Configuration (INC) Service manages the configuration of various Network Settings on the MiSeq i100 Series, including the External Storage, TLS Certificates, Time Settings, Export Logs, and other features. If the INC Service is down or not functioning, users will not be able to interact with these Settings menus under the MiSeq i100 Series Control Software.

The most common phenotypes for issues with the INC Service being unavailable include:

• 'Insufficient Disk Space' errors preventing Export Logs

• 'Mount Service Unreachable' errors when configuring External Storage

If these issues present on the MiSeq i100 Series Control Software, Power Cycle the instrument according to Illumina Knowledge Base article How to Power Cycle the MiSeq i100 Series.

If the issue persists after power cycling, contact Illumina Tech Support for further Troubleshooting Actions.

For any feedback or questions regarding this article (Illumina Knowledge Article #9935), contact Illumina Technical Support [email protected].