Troubleshooting '[XYZ] encountered an exception on the IX server' errors on the MiSeq i100 Series
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Background
The MiSeq i100 Series establishes an internal network to connect the onboard computer with the control boards on the instrument. If the connection between the computer and a board is interrupted, the instrument Control Software displays the following Critical System Error:
Critical System Error: '[XYZ] encountered an exception on the IX server'
In this error message, [XYZ] is the acronym for the specific control board that lost connection to the onboard computer.
If this error presents, please see the following Troubleshooting Actions.
Troubleshooting Actions
On the Critical System Error page, select Shutdown to power down the instrument.
Once powered down, toggle the power switch on the back of the instrument to OFF and leave instrument off for 2 minutes.
Toggle the power switch to ON, then press the power button on the front-right corner of the instrument.
See Knowledge Article How to Power Cycle the MiSeq i100 Series for additional details if needed.
After instrument boots, monitor Control Software for successful initialization.
If instrument initializes as expected, continue with a normal workflow.
If the instrument fails to initialize and continues to present Critical System Error: '[XYZ] encountered an exception on the IX server' messages, contact Illumina Tech Support.
For any feedback or questions regarding this article (Illumina Knowledge Article #9774), contact Illumina Technical Support [email protected].