# iSeq 100 unable to connect to BaseSpace due to Proxy server issues
#### Phenotype
Universal Copy Service can have issues navigating a user's Proxy systems. This manifests as Basepace not connecting (BaseSpace Hosting locations missing in the software settings or other connectivity or upload issues).
#### Resolution
Follow the instructions below from the system guide on how to *Connect to a Proxy Server*. These instructions should be done only with a user's IT representative or system administrator:
1. Minimize the control software.
2. From Windows Start, open the Run dialog box.
3. Enter `cmd`, and then select **OK**.
4. Enter the following command:\
C:\windows\System32\bitsadmin.exe /Util /SetIEProxy LocalSystem Manual\_proxy http\://: NULL
5. Replace http\://: with your proxy server address and proxy port and `NULL` with any bypasses.
6. Press **Enter** to run the command.
7. Power cycle the instrument. See [Power cycling the iSeq 100](/instrumentation/iseq-100/instrumentation-iseq-100-reference_material-list/000002289.md).
Reference information in iSeq 100 Sequencing System support documentation: [Network Setup](https://support-docs.illumina.com/IN/iSeq100/Content/IN/iSeq/NetworkSetup_fISQ.htm?Highlight=proxy%20server).
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| *For any feedback or questions regarding this article (Illumina Knowledge Article #2264), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000002289%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |
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