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iSeq 100 unable to connect to BaseSpace due to Proxy server issues

Phenotype

Universal Copy Service can have issues navigating a user's Proxy systems. This manifests as Basepace not connecting (BaseSpace Hosting locations missing in the software settings or other connectivity or upload issues).

Resolution

Follow the instructions below from the system guide on how to Connect to a Proxy Server. These instructions should be done only with a user's IT representative or system administrator:

  1. Minimize the control software.

  2. From Windows Start, open the Run dialog box.

  3. Enter cmd, and then select OK.

  4. Enter the following command: C:\windows\System32\bitsadmin.exe /Util /SetIEProxy LocalSystem Manual_proxy http://<proxyserver>:<proxy port> NULL

  5. Replace http://<proxyserver>:<proxy port> with your proxy server address and proxy port and NULL with any bypasses.

  6. Press Enter to run the command.

  7. Power cycle the instrument. See Power cycling the iSeq 100.

Reference information in iSeq 100 Sequencing System support documentation: Network Setup.

For any feedback or questions regarding this article (Illumina Knowledge Article #2264), contact Illumina Technical Support techsupport@illumina.com.

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