Background: When starting a run, the NextSeq 1000/2000 can present a "flow cell not detected" error despite a properly loaded flow cell.
To troubleshoot:
Investigate the flow cell seating and cleanliness.
Retry by reseating the flow cell.
Power cycle* the system.
Confirm failure to recognize the flow cell persists through the power cycle.
*For further information, see the Knowledge Base articles How to power cycle the NextSeq 1000/2000 and How To Power Cycle NextSeq 1000/2000 Video.
If issue persists, prepare the following information and contact Illumina Technical Support for further guidance.
When reaching out to Illumina Technical Support, provide the following:
Control Software Logs: /usr/local/illumina/logs/nextseq1k2k-control-software
Service Software Logs: /usr/local/illumina/logs/nextseq1k2k-service-software
For any feedback or questions regarding this article (Illumina Knowledge Article #6639), contact Illumina Technical Support techsupport@illumina.com.
Last updated 1 month ago
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