How to Export Logs on the MiSeq i100 and NovaSeq X Series Instruments

Background

The Export Logs workflow automatically collects relevant logs from the instrument and bundles them into a compressed file that is then transferred to the selected output folder.

This feature is only available on NovaSeq X Series Control Software v1.4 and above, and all Control Software versions for the MiSeq i100 Series.

This workflow requires that an External Storage has been configured and a default output folder has been selected on that External Storage. If this process has not completed, see the following Product Documentation for additional details:

• NovaSeq X Series Product Documentation - Specify the Default Output Folder Location

• MiSeq i100 Series Product Documentation - External Storage

NovaSeq X Series

1. From the Control Software Home screen, select the instrument icon in the bottom-middle and then select Settings.

2. Select Export Logs.

3. The Standard Log bundle is always included in the Export Logs.

   1. If specifically requested by Illumina Support, select additional logs options for Illumina Run Manager or DRAGEN logs as needed.

   2. If needed, select checkboxes to include Sequencing Run logs and metrics files.

4. Select Next.

5. Use the dropdown menu to select the intended output folder on External Storage, then select Export.

6. The log exporter then collects and compresses the logs, then transfers them to the selected output folder location.

   1. This process can take up to 20 minutes depending on the size of the logs.

7. Once completed, the compressed logs are located in the selected output folder on the External Storage so they can be provided to Illumina Tech Support.

MiSeq i100 Series

For Control Software v1.1 and above:

• When Exporting Logs, only select Illumina Run Manager or DRAGEN Logs options when requested by Illumina Tech Support. If needed, select the appropriate Sequencing Runs to include sequencing run logs in addition to the instrument logs.

  

For Control Software version 1.0.1 and below:

• When Exporting Logs, select the appropriate Small, Medium, or Large options based on the recommendation from Illumina Tech Support. If needed, select the appropriate sequencing runs to include sequencing run logs in addition to the instrument logs.

Export Logs Workflow

1. From the Control Software Home screen, select the dropdown menu in the top-left corner and then select Settings.

2. Select Export Logs.

3. Select additional logs options as appropriate:

   1. For Control Software v1.1 and above: Select Illumina Run Manager or DRAGEN logs only if requested.

   2. For Control Software v1.0.1 and below: Select Small, Medium, or Large logs as recommended.

4. Select Next.

5. Use the dropdown menu to select the intended output folder on External Storage, then select Export.

6. The log exporter then collects and compresses the logs, then transfers them to the selected output folder location.

   1. This process can take up to 20 minutes depending on the size of the logs.

7. Once completed, the compressed logs are located in the selected output folder on the External Storage so they can be provided to Illumina Tech Support.

For any feedback or questions regarding this article (Illumina Knowledge Article #9265), contact Illumina Technical Support [e-mail].